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AgileCamp Silicon Valley
November 6, 2017
Santa Clara Convention Center 
5001 Great America Pkwy, Santa Clara, CA 95054 

REGISTER NOW AT:  www.agilecamp.org 
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Monday, November 6 • 3:00pm - 4:00pm
Visualizing & Creating High-Performance Customer-Centric Design

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Companies that combine agile w/ a customer-centric mindset are 60% more profitable. Increase customer experience innovations within an agile culture.

“Our job, says Amazon CEO Bezos, is to invent new options that nobody’s ever thought of before and see if customers like them.” The World’s Most Innovative Company - Fast Company March 2017 Deloitte and Touche found that customer-centric companies were 60% more profitable compared to companies that were not focused on the customer. Having a strong company wide customer focus is more important than being agile alone to create high-performance design. Learn how to keep the customers needs, emotions and behavioral actions at the center of every design to generate the most value. Harvesting insights from feedback and driving them back into the customer experience with speed at scale makes a company innovative and agile. Understanding the mindset and process for this way of working is the key to continuously delivery maximum customer value. Understanding the mindset and framework will give you the power to co-create a customer-centric culture where you are free to rapidly test and ship your most innovative ideas daily, ultimately delivering more value to your customers sooner. 

Speakers
avatar for Chloe Bregman

Chloe Bregman

Agile Coach, Future Design
Chloe Bregman is an innovative 360°Customer-centric product development leader and change agent that catalyzes the transformation of people and Fortune 500 companies. She agile coaches executives and product teams teams to powerfully embrace the mindset of possibility and focused execution. Chloe blends her deep knowledge of design, product management, and marketing with the mindset of possibility and authentic leadership to develop teams and companies to their greatest potential. As a creative executive with 8+ years of experience building global products and brands, she has worked with CEOs to envision and execute new direction for their companies, transformed chaotic engineering groups into thriving productive Scrum/XP teams and mentored 100s of designers to increase their impact and happiness at work. Recently, Chloe taught UX Design at General Assembly. Prior to that, she transformed design across a company as... Read More →


Monday November 6, 2017 3:00pm - 4:00pm
202

Attendees (7)